Terms of Purchase
Below are the terms and agreement when purchasing products and/or services from the www.shadesofcrochet.ca online store. "You" or "Your" refers to the individual or organization (such as corporations, non-profits, etc.) that is buying from the www.shadesofcrochet.ca online store, and "We", "Us" or "Our" refers to I.S.I. Tech Inc. If You have any questions, please feel free to contact Us.
- Representation of Goods: Any pictures or descriptions of products or services on this website might not be 100% accurate or complete, free of errors, or appear exactly the same in reality as viewed on Your display device. Nonetheless, We do Our best to represent them as well as We can and We strongly recommend viewing products on the item detail page (can be accessed by clicking the thumbnail image or name of an item on the online store and shopping cart pages). The item detail page generally provides larger and sometimes multiple pictures of products. Mannequin display head(s) not included.
- Warranty, Returns/Exchanges, and Refunds: Every single item We produce is handmade and unique; in other words not mass produced and one of a kind. Before listing items on Our website and shipping them, We individually examine each one to ensure that what We sell is worthy of being in the hands of Our customers. As such, including reasons of health and hygene, We do not accept returns/exchanges, thus no returns, exchanges, refunds nor warranty.
Please take Your time shopping and carefully examine the item You are interested in. Each product seen in Our online store is exactly the one We have in stock and is the one shipped to the individual who purchases it. We clearly list details of the garment, such as the material(s) it's made of and its size, and have several photos from various angles so the items can be examined almost all around.
If Your order is damaged during shipping, please see the "Shipping Related" section on what action to take.
- Shipping Related:
We use Canada Post to ship orders and shipments include insurance and tracking. We ship Your order 2-3 business days after Your payment has cleared, and We email You the tracking number after Your package is mailed.
We are not responsible or liable for any delayed, lost, stolen, or damaged shipments/items. If You do receive Your order damaged, please contact Us within three (3) business days of delivery of shipment, as We have detailed instructions You can follow in order to qualify to get a refund for the original paid price of the damaged item(s), the original shipping cost, and reasonable shipping cost to You to send back the damaged item(s) to Us. If You do not contact Us within this time period or You do not follow the supplied instructions as provided, You forfeit the refund. Please be mindful!
Any other costs (shipping and handling, taxes, custom fees, etc.) beyond what is paid here are Your responsibility.
- Proper Care: We include an informative document with each order that provides care instructions (e.g. storage, washing, etc.) for Our products. Be sure to follow the instructions provided with Your order to maximize the lifespan of the item(s).
- Size and Look: The measurements We provide of Our products is done without stretching the material, but You understand that the item(s) purchased might shrink or stretch somewhat overtime due to washing and regular use.
- Doll/Pet Hats: Doll and pet hats might be completely or partially made of "unknown" yarns. Therefore, doll and pet hats are not for human use.
- Right to Refuse Sale: In circumstances where We cannot oblige an order for any reason whatsoever, We reserve the right to refuse the sale. In such cases We will fully refund the amount paid for the order, the only amount You can hold Us liable for, within 14 business days for payments made by PayPal or if You paid with a money order then We will mail back the payment to You within 14 business days.
- Applicable Law: Any dispute(s) in relation to order(s) placed and/or use of this website will be governed by the laws of Alberta and the applicable federal laws of Canada. Provincial or federal courts located in Calgary, Alberta, Canada will be used to settle any disputes between Us and You in relation to the order and/or use of this website.
- Additional Terms: The information/data on this website, Terms of Purchase and/or company policies might change at any time without notice and We reserve the right to make such modifications at Our sole discretion. By continuing to use this website after changes are made, You implicitly accept those changes. We recommend that You examine these terms and other policies (such as those on the legal page) before making any purchase to ensure You understand and agree with them. If particular terms or conditions are deemed invalid, void, or unenforceable for any reason, then that term or condition shall be deemed severable, but will not affect the validity and enforceability of any other terms and/or conditions.
Last updated: April 02, 2013
