Shades of Crochet

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Frequently Asked Questions

If you're interested in purchasing items from our store, we recommend that you read this frequently asked questions (FAQ) page which contains helpful information about them and our policies, etc. Please click on the links below to reveal the answers. If you can't find an answer to your question(s) here then please feel free to contact us.

What is the best way to take care of my purchase?

As with most articles of clothing, a little bit of tender loving care can go a long way. Since we use various types of yarn to produce our garments, from acrylic to wool, we include an informative sheet that specifies how best to take care of your purchase. We recommend reading and following the useful information provided on this sheet.

Do you have a privacy policy?

Yes. Please click here to view it.

What types of payment do you accept?

We use PayPal to process online payments and you can see the variety of credit cards accepted in the graphic at the bottom of each page; VISA, MasterCard, American Express and Discover Card. We never see your credit card number and you do not have to sign up for a PayPal account to purchase our products, unless of course you want to. If you purchase with a credit card you'll see ISITECHINC show on your statement.

We also accept money orders, but please follow the instructions below when purchasing with one:

  1. Select the items you want from the store and add them to the shopping cart.
  2. Once you're done shopping ensure you choose your location and shipping preference (link appears in the shopping cart).
  3. Return to the shopping cart and your exact total should now appear. Click the checkbox indicating that you agree to the Purchase Agreement and then click the Checkout button (please note, we will not accept orders if you choose not to agree to the Purchase Agreement).
  4. You should now be on the Finalize Checkout page. Print this page.
  5. Mail the printout and your money order (in Canadian dollars) using a service that offers tracking (we are not responsible if your payment is lost), and ensure you have your full name, mailing address and phone number present (please remember to include your email address so we can send you the tracking number of your order if applicable)! Our mailing address is on the contact page.

Sorry, we do NOT accept cheques of any kind.

The order got damaged during shipping. What can I do?

We can certainly help you with that. Please carefully follow the instructions provided on the Terms of Purchase page.

What are the terms of purchase?

To view the terms of purchase, please click here.

Do you offer discounts if I order more than one item?

Yes we do offer volume discounts as long as you're not a retailer (pricing is different for them). If you're purchasing three or more items but less than 10, a 10% discount is automatically applied. Ordering 10 or more items gives you a 15% discount. The discounted amount will be displayed in the shopping cart if it applies.

Can you tell me more about shipping?

Once we receive an order it takes 2-3 business days to process and ship out. If you're interested in ordering our products and reside outside of Canada or the U.S.A., please contact us before ordering.

We use Canada Post, with tracking, to ship our products. Shipping costs to particular destinations are listed below with approximate delivery times. Prices are in Canadian dollars. Any shipping costs beyond these (e.g. customs, taxes) are your responsibility.

For orders of 21 - 50 items shipping is calculated at 4% of the subtotal amount and for greater than 50 items shipping is calculated at 3% of the subtotal amount.

Please note, we are not liable for any delays or damage caused by the shipping firms; see our terms page for more info.